OPEX teams face growing pressure to deliver more improvement with less resource. The result is the demand to deliver results at the first time of asking.

The problem is that OPEX teams rely on documented process (should it exist!) that describe 'how work is done' to make decisions about what needs to be implemented to deliver improvement. 

The risk is the reliance on the 'As-is' without data to validate what is actually executed. 

Process Mining uses transactional data to derive the actual 'As-is' executed process, with the consensus process as a reference model for comparison. Thus, significantly improving the chances of implementing 'right first time' changes